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Privacy Policy

At xylotexnima.gr we are interested in the protection of your personal data and we want to be open and transparent about how they are processed.

For this reason we have created this Privacy Policy in which we explain how we process and protect your personal data.


Editor


The Greek limited liability company "CH.ZIKOS KE SIA OE" (hereinafter "xylotexnima.gr") is responsible for the processing of your personal data in accordance with applicable law.


CH.ZIKOS AND CO OE

Address: ACADEMY 6

GEM number: 00031679929000

Tax Identification Number: 998981771

Tel. : 2651068330

contact e-mail for personal data issues: info@xylotexnima.gr



Where do we store your data?

Except as expressly provided herein, the data we collect from you is stored under European law.



Your rights


Right of access:

You have the right to request information about your personal data that is in our possession at any time. For this purpose you can send us an e-mail at [your email]

Right to portability:

In cases where xylotexnima.gr processes your personal data with automated means based on your consent or under contract, you have the right to receive a copy of your data in a structured, commonly used and machine-readable format. You can also request the direct transfer of your data to a third party. The above right concerns only personal data that you have provided to us.

To exercise your above right you can send us an e-mail at info@xylotexnima.gr

Right of correction:

You have the right to request the correction of your personal data if it is inaccurate or their completion if it is incomplete.

If you maintain an account at xylotexnima.gr, you can modify your data through it.

You can also send us an e-mail at info@xylotexnima.gr

Right to delete:

You have the right to request at any time the deletion of your personal data processed by xylotexnima.gr especially when:

Your personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed

The processing of your data is based on your consent and you revoke this consent

Your data has been processed illegally

The above right does not exist in particular when:


The processing of your data is necessary for the establishment, exercise or support of legal claims

The processing of your data is necessary for the observance of the legal obligation of xylotexnima.gr which imposes the processing.

In any case, we will inform you about the satisfaction or dissatisfaction of your request and in case of dissatisfaction, the reasons for which it is due.

To exercise your above right you can send us an e-mail at info@xylotexnima.gr


Right of objection:

You have the right to object to the processing of your personal data based on the legal interest of xylotexnima.gr. In this case, we will stop processing your personal data unless we can prove that we have compelling and legitimate reasons for processing that outweigh your rights and freedoms or to establish, exercise or uphold legal claims.

To exercise your above right you can send us an e-mail at info@xylotexnima.gr


Right of objection to direct marketing:

You have the right to object to the processing of your personal data for the purpose of direct marketing.

You can express your desire in the following ways:

Following the instructions that accompany each e-mail with promotional content

By sending an e-mail to info@xylotexnima.gr


Restriction right:

You have the right to request a restriction on the processing of your personal data in the following cases:

When you question the accuracy of your personal data and until xylotexnima.gr verifies their accuracy.

When the processing of your data is illegal and you object to their deletion asking instead to limit their use.

When xylotexnima.gr no longer needs your personal data for the purposes of processing, but this data is necessary for you to establish, exercise or support legal claims

When you oppose the processing of your data by xylotexnima.gr which is based on the legal interest of the latter and until the existence of the illegal reasons of xylotexnima.gr that prevail over your freedoms or rights is verified.

To exercise your above right you can send us an e-mail at info@xylotexnima.gr


Right to lodge a complaint with the competent supervisory authority:

If you believe that xylotexnima.gr processes your data incorrectly, you can contact us at info@xylotexnima.gr or by phone at 2651068330. You can also file a complaint with the Personal Data Protection Authority or any other competent supervisory authority.


Modifications to our Privacy Policy:

We may need to modify our Privacy Policy. The latest version of the Privacy Policy is always available on our website.

INTERNET SHOPPING


WHY DO WE USE YOUR PERSONAL DATA?

We will process your personal data to manage your online shopping at xylotexnima.gr, processing your orders and returns through our online services and sending you notifications about the delivery of your items.

Your personal data is used to identify you, to confirm that you have reached the statutory age so that your legal commitments are valid and to confirm your address by external partners.


WHAT KIND OF PERSONAL DATA ARE WE PROCESSING?

We process the following categories of personal data that concern you:

Contact details such as name, address, e-mail and telephone, gender (if you choose to enter this information) and date of birth (if you choose to enter this information)

payment method information (such as the payment method chosen, the transaction date and its amount)

information about orders

If you maintain an account at xylotexnima.gr, we also process personal data that you provide to us under the above account such as:

historic markets

wishlist


WHO HAS ACCESS TO YOUR PERSONAL DATA?

Your personal data disclosed to third parties is used only to provide you with the above services. Consequently, the recipients of your personal data may be warehouses and partner courier companies and our accountants / tax advisors.

In each case, only the data necessary for the provision by each cooperating service of the respective service for which the transfer is made are transmitted.

Some of the above companies may have the independent right or obligation to process your personal data. In this case they act themselves as responsible for the respective processing.


WHAT IS THE LEGAL BASIS OF PROCESSING YOUR PERSONAL DATA?

The processing of your personal data is necessary for xylotexnima.gr to provide the service that consists in the management and delivery of your order.


FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?

We will keep your personal data for a period of 3 years from your last purchase.


DIRECT COMMERCIAL PROMOTION


WHY DO WE USE YOUR PERSONAL DATA?

We will process your personal data to send you newletters and promotional offers via e-mail and / or telephone.


To make your experience better as a user of xylotexnima.gr, we will provide you with information relevant to your interests, we will suggest products, we will send you reminders about the products in your shopping cart and offers.


WHAT KIND OF DATA DO WE PROCESS?

We will process the following personal information


contact details such as e-mail and telephone

gender (in case you choose to let us know this fact)

If you maintain an account at xylotexnima.gr, we will also process personal data that you provide to us under the above account such as:


name

address

age

historic markets

wishlist


WHO HAS ACCESS TO YOUR PERSONAL DATA?

Your personal data disclosed to third parties is used only to provide you with the above services. As a result, your personal data may be recipients of advertising agencies and technical providers of marketing messages.


Under no circumstances do we transfer, sell or exchange your personal data for the purposes of third party marketing.


WHAT IS THE LEGAL BASIS OF PROCESSING YOUR PERSONAL DATA?

The processing of your personal data is based on your consent or in the event that it has been preceded by the purchase of products, regarding the promotional e-mails that we send you, in our legal interest.



RIGHT TO WITHDRAW YOUR CONSENT:

You have the right to revoke your consent at any time, by sending an e-mail to info@xylotexnima.gr, and the right to object to the use of your personal data for the purposes of direct marketing.

If you exercise these rights, xylotexnima.gr will no longer be able to send you promotional offers or information based on your consent.

You may object to the use of your personal data for the purpose of direct marketing in the following ways:

Following the instructions that accompany each e-mail with promotional content

By sending an e-mail to info@xylotexnima.gr


FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?

We will retain your personal information for direct marketing purposes until revoked

ACCOUNT xylotexnima.gr



WHY DO WE USE YOUR PERSONAL DATA?

We will process your personal data to manage your personal account and offer you a more enjoyable user experience at xylotexnima.gr.


We will provide you with a history and information about your orders, returns and points and allow you to manage your account settings. We will also provide you with easy ways to keep your information accurate and up to date, such as your contact information. Furthermore, we will allow you to store items in your cart and in your wishlist.


WHAT KIND OF PERSONAL DATA DO WE COLLECT?

We will always process your e-mail and the password you have set when you log in to your account at xylotexnima.gr.


We will also process the following categories of personal data:

contact details such as name and e-mail

address and telephone (if you choose to enter this information)

date of birth (if you choose to enter this information)

gender (if you choose to enter this information)

We will process the following data in case you purchase and / or return products

order history

return history

points history


WHO HAS ACCESS TO YOUR PERSONAL DATA?

Your personal data is sent to third parties only to the extent required to provide the above mentioned services and for this purpose.


Your data may be transmitted outside the European Economic Area. In this case, we ensure that there is an adequacy decision of the European Commission or that the appropriate guarantees are taken to ensure adequate protection of your data.



WHAT IS THE LEGAL BASIS OF PROCESSING YOUR PERSONAL DATA?

The processing of your personal data regarding your account is based on your consent to the creation of the account.


RIGHT TO WITHDRAW YOUR CONSENT:

You have the right to revoke your consent at any time, by sending an e-mail to info@xylotexnima.gr. In this case we will delete your account.


FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?

We will keep your personal information for as long as you have an active account.

You reserve the right to cancel your account at any time. In this case we will only retain your personal data if their retention is required by applicable law and / or if there is a pending dispute.

Your account will no longer be considered active if you have not placed an order in 3 years. If your account becomes inactive, your personal data will be deleted.


customer service


WHY DO WE USE YOUR PERSONAL DATA?

We will process your personal information to handle questions, complaints, inquiries, product return issues and technical support issues.

We can also contact you in case there is a problem with your order.


WHAT KIND OF PERSONAL DATA ARE WE PROCESSING?

We will process the data you make available to you, including the following categories:


contact details such as name, address, e-mail and telephone

payment information and history

information about orders

account information

any kind of communication on the issue


WHO HAS ACCESS TO YOUR PERSONAL DATA?

Your personal data is sent to third parties, such as courier companies, companies that manage product returns and / or warehouses, only to the extent required to provide the services mentioned above and for this purpose.


WHAT IS THE LEGAL BASIS OF PROCESSING YOUR PERSONAL DATA?

The processing of your personal data when your product order has preceded is based on the sales contract between us, in any other case it is based on our legal interest.


HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We retain your personal data for a period of 5 years from the final settlement of the request, question, complaint, question or other issue.


LIVE CHAT


WHY DO WE USE YOUR PERSONAL DATA?

Our website provides the possibility of live chat with fashion slylists. When you use this feature we process the personal data you submit to us in this way to provide you with stylistic and fashion advice.

WHAT KIND OF PERSONAL DATA ARE WE PROCESSING?

We will process the following categories of personal data

full name

e-mail


WHO HAS ACCESS TO YOUR PERSONAL DATA?

Your personal data is sent to third parties, such as courier companies for the delivery of prizes, and partner companies, which undertake on our behalf the organization and conduct of competitions, only to the extent required to provide the above services and to this purpose.


WHAT IS THE LEGAL BASIS OF PROCESSING?

The processing of your personal data is based on your consent, which is obtained when you choose to participate in the competition.


YOUR RIGHT TO WITHDRAW YOUR CONSENT:

You have the right to revoke the above consent at any time, by sending an e-mail to info@xylotexnima.gr. In this case, however, we will not be able to offer you the services mentioned above.



HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will keep your personal data for 3 months after the completion of the competition.


FULFILLMENT OF LEGAL OBLIGATIONS

WHY DO WE USE YOUR PERSONAL DATA?

We will process your personal data to comply with legal obligations (including tax - accounting), court decisions and orders of courts or other authorities.


WHAT KIND OF PERSONAL DATA ARE WE PROCESSING?

We will process the following categories of personal data


order number

full name

Postal address

transaction amount

Transaction date


WHO HAS ACCESS TO YOUR PERSONAL DATA?

We will disclose your personal information to our partners, who assist us in fulfilling our above obligations, such as our accountants and tax and legal advisors.


WHAT IS THE LEGAL BASIS OF PROCESSING YOUR PERSONAL DATA?

The above processing is necessary for our compliance with our legal obligations.


HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will retain your personal data for as long as required by applicable law in order to comply with our above obligations.

Prevention and prevention of abuse and crime


WHY DO WE USE YOUR PERSONAL DATA?

We will process your personal data to detect, prevent and deal with cases of misuse of our services, as well as to prevent and investigate cases of fraud and / or other criminal acts.


WHAT KIND OF PERSONAL DATA ARE WE PROCESSING?

We will process the following categories of personal data

contact details such as name, address, e-mail and telephone

order history and information

history of deliveries and returns

payment information


WHO HAS ACCESS TO YOUR PERSONAL DATA?

Your personal data is sent to third parties only to the extent required to fulfill the above purposes.

We may disclose your personal information to insurance companies, legal authorities and advisers, investigators or prosecutors for investigations. Some or all of the above recipients may have an independent right or obligation to process your personal data in this case acting as processors.


WHAT IS THE LEGAL BASIS OF PROCESSING YOUR PERSONAL DATA?

The processing of your personal data in order to prevent the misuse of our services is based on our legal interest.


HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will retain your personal information for as long as necessary in order to prevent and / or report any fraud or other offenses committed.